Privacy policy

ISM Custom Clothing operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a seamless and curated shopping experience.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern matters related to the collection, processing, and disclosure of your personal information.

By accessing or using any part of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

Information We Collect

When you use our Services, we may collect personal information such as your name, email address, phone number, billing and shipping address, order details, and communication history with us. We may also collect technical information including IP address, browser type, device information, pages visited, and interaction data to help us operate and improve our website.

Payment details are processed securely through authorized third-party payment gateways. We do not store or have access to your full credit card, debit card, UPI, or banking information.

How We Use Your Information

We use your information to process and fulfill orders, manage payments and deliveries, communicate with you regarding your purchases or support requests, improve our products and Services, personalize your shopping experience, prevent fraud and misuse, and comply with legal or regulatory obligations. Where permitted, we may also send you updates or promotional communications, which you may opt out of at any time.

Sharing of Information

We do not sell or rent your personal information. Your information may be shared only with trusted third parties such as payment processors, courier and logistics partners, and technical service providers, strictly for the purpose of operating our Services and fulfilling orders. We may also disclose information if required by law or to protect our legal rights and the safety of our users.

Cookies & Tracking Technologies

We use cookies and similar technologies to enable website functionality, remember user preferences, analyze traffic, and improve overall user experience. You may manage or disable cookies through your browser settings; however, certain features of the website may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While we strive to safeguard your data, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

User Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account. Please ensure that your login details are kept secure at all times.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of such external platforms. We encourage you to review their privacy policies before sharing any personal information.

User-Generated Content

Any reviews, comments, or content you choose to share on our website may be publicly visible. We are not responsible for how such publicly shared information is used by others.

Unboxing Video Requirement

Customers are strongly advised to record a clear unboxing video at the time of delivery. This video is required as proof in cases of missing items, damaged products, incorrect products, or duplicate products received. Refunds or replacements for such issues will be processed only if a valid unboxing video is provided. Requests without this proof may not be eligible for resolution.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, you may contact us at: support@ismcustomclothing.com

We will make reasonable efforts to respond and resolve concerns in a timely manner.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Services. Any updates will be posted on this page, and continued use of the Services constitutes acceptance of the revised Policy.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.