Terms of service

OVERVIEW

This website is operated by ISM Custom Clothing, a brand owned and operated by Susheel Kumar Enterprises, a business registered under the laws of India. Throughout the site, the terms “we”, “us”, and “our” refer to ISM Custom Clothing. ISM Custom Clothing offers this website, including all information, tools, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services. Continued use of the website constitutes acceptance of these Terms.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority under Indian law or are using the site under the supervision of a parent or legal guardian. You may not use our products for any illegal or unauthorized purpose or violate any applicable laws, including intellectual property laws. Transmission of viruses, malware, or any destructive code is strictly prohibited. Any breach of these Terms may result in immediate termination of services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Content provided by users, excluding payment information, may be transferred across networks as required for service delivery. Payment information is always encrypted during transmission. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from ISM Custom Clothing.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decision-making. We reserve the right to modify site content at any time without obligation to update it.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of the Service without notice and shall not be liable for any such changes.

SECTION 5 – PRODUCTS & SERVICES

Certain products may be available exclusively online and may have limited quantities. All products are subject to our Return, Refund & Exchange Policy. We make every effort to display product colors accurately; however, we cannot guarantee color accuracy due to screen or device variations. We reserve the right to limit sales, quantities, or discontinue products at our discretion.

Customised and made-to-order products are produced based on customer inputs and are subject to specific return and exchange conditions.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud, incorrect pricing, or policy violations. You agree to provide accurate billing and account information and to promptly update details as required to complete transactions.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools on an “as is” and “as available” basis without warranties. Any use of such tools is at your own risk, and we are not responsible for issues arising from their use.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites. ISM Custom Clothing is not responsible for the content, accuracy, or practices of such third-party sites. Any transactions or interactions with third parties are solely at your own risk.

SECTION 9 – USER COMMENTS & SUBMISSIONS

Any comments, feedback, or submissions you provide may be used by us without restriction. We are not obligated to maintain confidentiality, provide compensation, or respond to submissions. You agree that your submissions will not violate any third-party rights or contain unlawful, abusive, or harmful material.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information on the website is incorrect at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful purposes, violating intellectual property rights, spreading malware, collecting personal data of others without consent, engaging in fraudulent activity, or interfering with website security. Violation may result in termination of access.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

All services and products are provided “as is” and “as available” without warranties of any kind. ISM Custom Clothing shall not be liable for any indirect, incidental, or consequential damages. Liability, if any, shall be limited to the value of the product purchased, to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless ISM Custom Clothing from any claims, losses, damages, or expenses arising from your breach of these Terms or violation of any applicable law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by you or us. We may terminate access without notice if you violate any Terms. Obligations incurred prior to termination shall survive termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, along with policies posted on the website, constitute the entire agreement between you and ISM Custom Clothing and supersede any prior agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or replace any part of these Terms at our discretion. Continued use of the website following updates constitutes acceptance of the revised Terms.

SECTION 20 – UNBOXING VIDEO REQUIREMENT

Customers are strongly advised to record a clear unboxing video at the time of delivery. This video helps verify claims related to missing items, damaged products, duplicate items, or incorrect products received. Refunds or replacements in such cases will be processed only if a proper unboxing video is provided. Requests without this proof may not be eligible for resolution.

SECTION 21 – CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at:
support@ismcustomclothing.com