Shipping policy

At ISM Custom Clothing, we aim to process and deliver your orders as efficiently and securely as possible. Please review our shipping policy below for complete information regarding order processing, delivery timelines, and related terms.

Order Processing

All orders are carefully processed after payment confirmation. Orders are usually processed and dispatched within 1–2 business days, excluding Sundays and public holidays. During high-demand periods, launches, or sales, processing times may vary slightly.

Customised or made-to-order products may require additional processing time, which will be communicated at the time of order confirmation wherever applicable.

Shipping & Delivery Timeline

Once dispatched, orders are delivered within 3–7 business days, depending on the delivery location and courier service availability. Delivery timelines may vary for remote or non-metro areas. All delivery timelines provided are estimates and not guaranteed.

Shipping Coverage

We currently ship across India only. International shipping is not available at this time.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment. Any promotional free-shipping offers will be mentioned on the website or product page.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS or Email, allowing you to monitor the delivery status of your order.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to factors beyond our control, such as courier delays, weather conditions, strikes, natural events, or unforeseen operational issues. ISM Custom Clothing is not responsible for delays caused by logistics partners or force majeure events.

Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate at the time of placing the order. ISM Custom Clothing is not responsible for delivery failures due to incorrect or incomplete address details provided by the customer. Any re-shipping costs arising from failed deliveries may be borne by the customer.

Damaged Packages

If you receive a package that appears tampered with or damaged, we recommend recording an unboxing video at the time of delivery and contacting us immediately at support@ismcustomclothing.com with supporting proof.

Contact Information

For any questions related to shipping or delivery, please contact us at:
support@ismcustomclothing.com