Refund policy

Return, Refund & Exchange Policy

At ISM Custom Clothing, quality and customer satisfaction are central to everything we create. Each product is carefully inspected before dispatch. Please review the policy below to understand how returns, refunds, and exchanges are handled.

Returns

We accept returns only for non-customised products. To be eligible for a return, the item must be unused, unwashed, and in its original condition, with all original tags and packaging intact. The return request must be raised within 3-7 days of delivery.

Customised or made-to-order products are not eligible for return, except in cases where there is a manufacturing defect or an incorrect item has been delivered.

Exchanges

Size exchanges are available only for non-customised products and must be initiated within 3-7 days of delivery. All exchanges are subject to stock availability. The replacement item will be dispatched only after the returned product is received and successfully passes our quality inspection. Customised products are not eligible for exchange.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and share clear photos or videos of the issue. Once verified, we will arrange a replacement or refund at no additional cost.

Refunds

Refunds are applicable only for eligible non-customised products. Once the returned item is received and inspected, refunds will be processed within 7–10 business days and credited to the original payment method. Shipping charges, if any, are non-refundable, unless the return is due to an error on our part.

How to Initiate a Return or Exchange

To initiate a return or exchange request, please contact us at support@ismcustomclothing.com within 3–7 days of delivery, mentioning your Order ID, reason for request, and supporting images if required. If your request is approved, we will share instructions for the return process and return shipping details. Items sent back without prior approval will not be accepted.

Additional Information

Items showing signs of use, washing, stains, or damage will not be accepted. Slight color variations due to screen or lighting differences are not considered defects. ISM Custom Clothing reserves the right to approve or decline any return, refund, or exchange request after inspection.

Contact Information

For any questions related to returns, refunds, or exchanges, please contact us at: support@ismcustomclothing.com